BMW Proactive Care
Customer service that's always on.
Intelligent, connected care designed to keep your BMW performing at its best.
Introducing your BMW's digital concierge for customer service: BMW Proactive Care. Already at work in your BMW, internal sensors continuously monitor your vehicle while cutting-edge technology delivers a seamless, fully connected service experience. Proactive Care helps identify maintenance needs early, using innovations like AI-powered Digital Tire Diagnosis, while keeping you connected through the My BMW App for updates, scheduling, and personalized service insights. Managing your BMW is easier and more convenient than ever.
Schedule ServiceYour Benefits at a Glance
Experience the highest standard of automotive care with services designed around your BMW and your lifestyle.
Proactive Contact
We reach out before issues arise — keeping you informed about service needs, recalls, and personalized recommendations.
Quality and Expertise
Our factory-trained technicians bring decades of combined experience and the latest BMW diagnostic technology to every service.
Original BMW Parts
Only genuine BMW parts engineered to exact factory specifications — preserving the performance and integrity of your vehicle.
Comprehensive Service Offering
From routine maintenance to complex repairs, we deliver a complete range of services under one trusted roof.
Roadside Assistance
24/7 support wherever the road takes you — because peace of mind shouldn't end when you leave the dealership.
Ready to Experience It?
Schedule your next service appointment and discover the Galleria BMW difference firsthand.
Managing Your BMW Has Never Been Easier
BMW Proactive Care brings everything you need into one connected experience. No guesswork. No surprises. Just confident, informed driving — backed by Galleria BMW's factory-trained service team.
- Early identification of maintenance needs
- Seamless service scheduling from your app
- Personalized insights tailored to your vehicle
- Direct connection to your BMW Service Advisor
What You Need for Proactive Care
A few simple requirements unlock the full power of BMW Proactive Care at Galleria BMW. Make sure you're set up to enjoy a fully connected ownership experience.
Active BMW ConnectedDrive
An active BMW ConnectedDrive account linked to your BMW.
Vehicle Assigned to BMW ID
A vehicle assigned to your BMW ID — in the My BMW App or on the My BMW portal.
Up-to-Date Personal Data
Current phone number, email address, and preferred BMW Center registered to your BMW ID.
Privacy & Notification Consent
Consent to the Privacy Policy and BMW communications. Enable push notifications in the My BMW App for the easiest contact.
Compatibility: BMW Proactive Care is available for BMW models equipped with BMW Operating System 7 (from version 07/2019) or later.
Connect Your BMW to Your World
Experience the new My BMW App — your vehicle, your service, your journey, all in one place.